• In these Terms, references to we, us and/or our are references to the Chiefs. Chiefs has the same meaning as Chiefs Rugby Club Limited Partnership, abbreviated to Chiefs.
  • The word you refers to you individually.
  • These Terms form a legally binding contract (Agreement) between the person named on the Membership (Member) and the Chiefs.
  • The Member acknowledges and agrees that their Membership with the Chiefs is subject to these terms. In addition to the terms of the Agreement, each Member must comply with any rules and regulations imposed by each Venue where a Match is held.
  • Updated January 11, 2022

General Conditions

  • Payment of Membership must be made at the time of renewal or purchase unless you have chosen to make payment by instalments either by direct debit in accordance to the Direct Debit form, or by Credit/Debit Card.
  • It is a condition of sale of a Membership that the Membership (or associated tickets to Chiefs fixtures) may not, without the prior written consent of Chiefs, be resold at a premium nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be denied admission.
  • It is the Member’s sole responsibility to notify Chiefs of any change in Member contact details at the soonest possible opportunity, including changes of address or contact details or any relevant information that could affect your Membership.
  • The Chiefs membership team can be contacted via phone on 0800 424 4337, via email at [email protected], via our website or by writing to PO Box 4292, Hamilton East 3247.
  • H3 VENUE POLICY - Under the NZ Government’s Covid-19 Protection Framework, all H3 venues including FMG Stadium Waikato are operating with Covid-19 vaccination requirements – meaning everyone aged 12 years and three months or older who enters these facilities, including eventgoers, staff, clients and contractors, will need to hold a current My Vaccine Pass. For more fully vaccinated venue FAQs see here
  • Bartercard Benefit Conditions - This benefit is limited to the first 2000 adult members who join for 2022. Thanks to our Membership Partner Bartercard, you can use your vouchers included in your membership pack at the following venues: Hamilton; House Bar - 27 Hood Street, Furnace - 150 Victoria Street, Keystone - 150 Victoria Street, The Bank - Cnr Victoria St and Hood St. Rotorua; Hennessys Irish Bar - 1210 Tutanekai Street. New Plymouth; The Good Home - 21 Ariki Street. Voucher redemption conditions: $100 limit per table per visit, No change given, Cannot be exchanged for cash, Will expire 12 months after issue date, A whole voucher presented will need to be used in one sitting

Instalment Payments

  • Members may choose to pay for their Memberships by instalments. Chiefs may engage a third party service provider to collect all payment instalments.
  • By agreeing to pay your Membership via instalments, you authorise Chiefs or any associated third party service provider, to debit from your nominated bank account or credit card account as set out on either the Direct Debit Form or Credit Card Form.
  • Instalments will be charged over the period from 1st September 2019 to the 1st February 2020 (or such other dates as advised Chiefs to the Member). When renewing online and selecting the instalment option the 1st payment along with any applicable fees will be deducted from your nominated credit card. The balance will be deducted in equal monthly payments until the 1st February 2020. Where the instalment date falls on a weekend or public holiday the payment will be charged on the next business day.
  • Any Member who renews or purchases a Membership after 28th November 2020 will not be entitled to the Early Bird Discount of 10% but will still have their first instalment charged at the time of renewal or purchase of their Membership. Any such Member shall then be required to pay the outstanding value of their Membership split evenly over the number of the remaining instalments.
  • Chiefs is not responsible for any over-limit or other fees/charges imposed by your bank.
  • It is the Member’s responsibility to inform Chiefs of any updates or changes to the nominated bank account or financial institution prior to the next nominated instalment date.
  • Chiefs reserves the right to suspend a Member’s Membership should they have outstanding debts, missed instalments or dishonour fees. The Membership shall remain suspended until all outstanding monies have been paid.
  • Chiefs reserves the right to cancel a Member’s Membership where there are ongoing payment issues, at any time without prior notice.
  • Members will be unable to renew their Membership for the following season if there is any outstanding debt from the previous season. Members may only renew their Membership once any balance owing is paid in full. In addition, Members who have had their Membership suspended at any point, may be denied the option to pay in instalments for following seasons and be required to pay their Membership fees up front.
  • The decision to pay the Membership Fee in instalments does not affect the order in which seats are allocated to members.

Payment and Fees

  • Chiefs will set Membership and ticket prices in advance of each season which will be notified to Members in writing and available on the Chiefs website.
  • All prices quoted for Chiefs memberships are in $NZD and are inclusive of GST.
  • When Members renew their Membership before a specified date they will be entitled to renew their same seat and/or opt to changes seats (subject to alternative seats being available).
  • Chiefs may suspend a Member’s rights while his or her Membership Fee (in whole or in part) remains unpaid beyond the relevant due date. If the annual Membership Fee is not fully paid within six months of the due date, Chiefs may cancel the Membership.
  • If payment is declined by your bank, you will be contacted regarding an alternate form of payment. If you become aware of a failed payment before being contacted by Chiefs you must contact us as soon as practical.

Refunds, Terminations, Transfers and Renewals

  • Chiefs does not take responsibility for the selection of membership packages or tickets purchased by individuals. If an error is made by the purchaser when purchasing tickets or membership packages Chiefs is not held responsible.
  • Members may request to terminate their Membership with a request of refund by the Chiefs at any time prior to the beginning of a season.
  • Any request of termination with refund must be put in writing by form of a letter or email by the Member to the Chiefs Membership Manager with the reasons for termination and request for refund.
  • Chiefs will consider each request on a case by case basis, however full refunds will not be provided if a Member has received or used any of the benefits provided as part of their Membership.
  • Members will be notified of any decisions relating to Membership refunds or termination in writing by Chiefs. The decision of Chiefs is final.
  • A Membership may be terminated for failure to pay annual Membership Fee payments and/or instalment payments, or for failure to comply with the conditions set by Chiefs contained in these Terms.
  • A Membership may also be cancelled due to the misconduct of a Member or their guest, including but not limited to, verbal or physical abuse or intimidation of any representative of Chiefs.
  • Memberships and seating allocations are transferable to an age and seating category of equal or lesser value. Should the receiving Member value be less than the original purchase, Chiefs shall not be entitled to refund any price difference. Should a Member wish to transfer a Membership to a higher value, they shall be entitled to pay any price difference.
  • Members must complete their renewal within the timeframe specified. If renewal requests are received after this date, privileges and/or benefits cannot be guaranteed.
  • No refunds will be available for free matches


  • Direct Debit Form means the Authority to Accept Direct Debits form;
  • Finals Match means any match designated as a Chiefs home finals match played at the Venue;
  • Home Match means any of the matches designated as a Chiefs home match during the relevant Super Rugby home and away season, and any other Chiefs fixture as notified to you in your Membership pack, and excludes any Finals Match;
  • Match means the relevant Home Match or Finals Match (as appropriate) and any other match as notified to you in your Membership pack;
  • Membership Fee means the fee payable by a Member to the Chiefs on the terms set of the Agreement;
  • Membership means the Chiefs season membership and any other category of membership of the Chiefs;
  • Super Rugby means the Super Rugby competition conducted by SANZAAR Pty Ltd ACN 069 272 304;
  • Terms means these terms and conditions; and
  • Venue means FMG Stadium Waikato or any other stadium where a Chiefs Home Match or Finals Match is played.

Notice in writing will be provided to the contact detail provided by the Member at the time of original Membership purchase. It is the responsibility of each Member to ensure that contact details are kept up to date.