Membership FAQs
Need a question around Chiefs' memberships answered? Check out the stadium map & FAQs below or give us a call on 0800 424 4337
or email at members@chiefs.co.nz
- How Do I Move/add Or Change My Membership Seats?
You can contact our ticketing and membership team on 0800 4 Chiefs (0800 424 4337) or members@chiefs.co.nz.
- What Age Is A Child Membership?
14 years and younger. Children aged 0-4 are free on the knee.
- Do You Have Wheelchair Accessible Memberships?
Yes we sure do. Wheelchair accessible memberships are located in the Black Zone which is in the Brian Perry Stand. Contact one of our team for more information.
- When Will I Receive My Membership Pack?
Membership packs will be sent out in December and January, prior to our first home game. NZ Couriers have a 1-2 day delivery service to residential and business addresses, please allow an extra 2-3 days for a RD delivery.
You are welcome to collect your membership pack(s) from Chiefs HQ (10 Bisley Rd, Hamilton), just give us a call first to ensure that your pack(s) is ready for your collection. Alternatively we will have a pick up station at our Members Day on the 23rd January 2020.
- What Do I Do If I Lose Or Misplace My Membership Card?
Contact the ticketing and membership team on 0800 4 Chiefs (0800 424 4337) or email us at members@chiefs.co.nz.
Yes, our members get a 20% discount on merchandise and apparel online, at Chiefs HQ. at game day merch shops or from any pop up stand that we operate. Your membership number will enable to you to access your discount from our online store. - How Do I Access My Seat On Gameday?
You can enter through the dedicated members lane at your gate listed on your membership card. You don't have to wait in lines at the general access gates, remember to use your exclusive member's gate for access.
- Does my Membership include Mitre 10 Cup games?
Your Chiefs membership does not include any Mitre 10 Cup games. Contact any of Mitre 10 Cup provincial unions (Bay of Plenty Rugby, Counties Manukau Rugby, Taranaki Rugby, Waikato Rugby Union) to ask about their respective membership/ticket offerings. If you're looking for matches at FMG Stadium Waikato, contact Waikato Rugby on 07 839 5675 for more information on their 2020 packages.
- What fees do I have to pay on top of my 2020 Chiefs Membership?
For all online purchases, a 2% credit card fee applies.
- What do I do if I lose or misplace my Membership Card?
Contact the ticketing and membership team on 0800 4 Chiefs (0800 424 4337) or email us at members@chiefs.co.nz.
- As a Gallagher Chiefs member do I receive free access to the Investec Super Rugby home matches played away from FMG Stadium Waikato?
No, your Gallagher Chiefs membership only entitles you access to the 7 x 2020 Investec Super Rugby regular season matches played at FMG Stadium Waikato.
However, 2020 members will receive a discount on any Gallagher Chiefs home match played away from FMG Stadium Waikato during the 2020 Investec Super Rugby Season.
Also, we will have 50 x Chiefs vs Hurricanes and 50 x Chiefs vs Highlanders complimentary away match tickets available on a first in first serve basis. Keep an eye on the membership emails you receive from us to find out how to enter. - I am wanting to purchase a Membership as a gift but I'm not sure what zone to select for the gift?
We have gift vouchers that you can purchase which will allow that special someone to decide on where they would like to have their membership seat. Just give us a call on 0800 $ CHIEFS and we can arrange this for you with no minimum dollar value required.
- Does my 2020 membership give me a discount on official Chiefs apparel and merchandise?
Yes, our members get a 20% discount on merchandise and apparel online, at Chiefs HQ, at game day merch shops or from any pop up stand that we operate. Your membership number will enable to you to access your discount from our online store. New 2020 Gallagher Chiefs jerseys are included in this discount.
