Everything you need to know for attending a home match

Don't forget to pick up a match day programme when you enter the stadium this Friday!
We have 100 Family Passes to Fieldays to give away & they'll be hidden in our free programmes, pick one up & you may be a lucky winner!

CLICK HERE FOR REDS MATCH DAY PROGRAMME

Ticket and Seating Info

Chiefs Fans at FMG Stadium Waikato

Is there any company or site I shouldn't purchase tickets from?
Never purchase your tickets from third party sellers Viagogo. The safest way to purchase is through Ticket Rocket or The Chiefs Rugby Club.

Can I choose what zone and what seats I can have?
Yes you can select your own seats via seat picker on the Ticket Rocket website.

Can I add tickets or change tickets I have already purchased?
If you would like to add tickets you can purchase these through the Ticket Rocket website or by giving us a call on 0800 4 CHIEFS.
Please be aware that all tickets processed are final and there are no transfers, exchanges or refunds on ticket prices, booking fees or courier fees as processed except when required by law.

I have a question about my ticket purchase.
If you have purchased your ticket through Ticket Rocket you can print your Print-at-Home tickets. If you bought tickets online, you already have an account – just sign in. Or if you wish to talk to someone about your tickets please call the Gallagher Chiefs on 0800 424 4337

Where can I pick my tickets up?
Collections are available from Gate 1 Box Office, FMG Stadium Waikato, Tristram St, Hamilton. Office is open from 9am to 6pm on Thursday & Friday during game week and from 9am on game day.

What does 'GA' mean?
General Admission (GA), entitles you to access specific areas of the venue where seating is provided but not assigned (seating is on the grass embankment in the Green zone). Spectators with GA tickets will be allowed to sit wherever there is an open spot within the designated GA sections.

Can I purchase my ticket at the gate before the match?
Tickets will be sold on Thursday and Friday during game week at the box office at Gate 1, subject to availability. The FMG Stadium Waikato ticketing office is open 9.00am to 6.00pm. However spectators are encouraged to buy tickets ahead of time online, as certain sections may sell out.

What time will ticket services open on game day?
Ticket services will be open at 9.00am on game day. It is highly recommended that individuals purchase tickets prior to the match as the area you wish to sit in may not be available on game day.

Are there discounts for groups?
Yes there sure is. Groups must purchase through the Gallagher Chiefs between 8.30am-5pm Mon-Fri. Phone: 0800 424 4337 or email info@chiefs.co.nz.

What are the different ticket types?
0 - 4yrs: free on the knee (If they require a seat, this will be at Child price)
Children: 5 - 14yrs
Student :15yrs+- with Student ID
Adult: 15yrs+

How can I book wheelchair seating?
Wheelchair & Caregiver seating is available in the Black Zone, Aisles 2 - 3, 4 - 5, 7 - 8 and 9 - 10. Note: All wheelchair/caregiver seating CAN NOT be purchased online and must be purchased via the Call centre, Gate 1 FMG Stadium Waikato or the Chiefs office.

Is there alcohol-free seating available?
Family zone areas are alcohol free. The Family Zone is located in the WEL Network Stand.

Transport & Stadium Info

Where can we park?
Whitiora School, 38 Willoughby Street, Hamilton (First in first served basis)
Plunket, 21 Richmond Street, Hamilton

What are the accessibility options at FMG Stadium Waikato?
On event days mobility parking is available on Willoughby Street adjacent to the stadium refer to FMG Stadium Waikato Access Map here.
Please remember to display your mobility card on the dashboard of your vehicle. There are additional mobility car parks available on Willoughby Street between gates 3 and 5. For safety reasons, vehicle access to and from the accessible parking in Gate 5 and on Seddon Road may be restricted for up to 30 minutes both before and after each event.

Special areas have been set aside in the stadium for wheelchairs and caregivers. Request details when booking your ticket.

Where is FMG Stadium located?
FMG Stadium Waikato is located between Seddon Road and Tristram St Hamilton. Click here for a location map.

Is there a free bus to the stadium?
FREE buses leave from Hood Street (outside the Knox Street carpark) at least 15mins from an hour before the game. Buses depart approximately every 15 minutes and travel via Victoria, Ulster and Abbotsford streets. Passengers will be picked up for any official stop along the way. Buses will depart after the final whistle and travel back to Hood Street. For more info, route map & timetable visit here.

Can I ride my bike to the stadium
Cycling to the venue is encouraged. Bike racks are available at the rear of the Brian Perry Stand and access on event days is available with a valid event ticket. Bring your own lock.

What can't I bring into the stadium?
Please refer to the FMG Stadium Waikato conditions of entry for venue entry regulations here.

All bags are subject to search before entry to the stadium.

Please leave the following restricted items behind as you may be required to surrender them to enter. We are unable to provide storage and surrendered items may not be returned. You can’t bring:
• Alcohol
• Commercially produced food and drinks
• Glass containers, cans or thermos flasks
• Sound devices that are considered by venue management to be a nuisance, including air horns, drums and whistles
• Flag poles over 1.2m length
• Bicycles, skateboards, roller blades, skates or scooters
• Illegal substances or items
• Signage, products, clothing or equipment considered by venue management to be offensive
• Unauthorised promotional material including signage, products and clothing
• Laser lights or pointers
• Gang patches/colours
• Weapons of any kind or items that may be used as a weapon
• Items that may be thrown, e.g. bolts, marbles
• Professional camera, video or audio recording equipment
• Furniture, including but not limited to seats, sofas, sun umbrellas
• Pets
• Items that may be used for defacing or damaging property, e.g. markers
• Items that could cause harm or public nuisance as determined by venue management
• For safety reasons, pushchairs and strollers are not permitted in the stadium

You're welcome to bring the below to a match provided that their presence or use doesn’t interfere with the event or disturb other visitors’ enjoyment. You can bring:

• Personal effects such as a coat, small bag or small umbrella, as long as they can be easily stored under your seat or carried by you when not in use
• A mobile phone, personal camera or electronic device
• A disability assist dog
• An empty drinking container no larger than 1 litre which can be filled at one of the venue's water taps
• Home-made food such as sandwiches, fruit, biscuits or cake that is not in commercial packaging
• Green Zone – you are permitted to bring in compact folding camping chairs and personal umbrellas

Can I use my camera/video camera in the stadium?
Personal photography is permitted, provided the images are for personal use only. Photographic support tools that may interfere with others’ enjoyment (selfie sticks, tripods, professional lenses larger than 200 mm, etc) are not permitted.

Can I smoke in the stadium?
In accordance with the Smokefree Environments Act 2003, smoking is not permitted anywhere inside the complex.

Can I bring my own food and beverages in?
Yes you can bring a small amount of home-made food for personal consumption.
• An empty drinking container no larger than 1 litre which can be filled at one of the venue's water taps.
• Home-made food for personal consumption, such as sandwiches, fruit, biscuits or cake that is not in commercial packaging. Bottled water can also be purchased in the venue.

How do I purchase food at the stadium?
You will need to bring CASH to pay for food and beverages. No eftpos or credit cards will be accepted to pay for food or beverages. Bar and vendors will only accept payment made with cash.

Is there a family zone?
Yes there is a Family Zone is located in the WEL Network Stand. The Family Zone is alcohol-free.

Can I purchase merchandise at the game?
Yes you can purchase merchandise on game day. Merchandise stands are located at Gate One or on the concourse in the Brian Perry Stand.

How can I purchase merchandise?
You can purchase merchandise using EFTPOS or CASH on game day. Alternatively you can purchase merchandise online here.

Can I get a photo with my favourite player or a signature after the game?
Yes, there is an autograph session after the final whistle on the Brian Perry Stand side. Fans that are situated in other areas of the stadium are welcome to exit and re-enter the Brian Perry Stand for these autograph sessions.
Please be aware that no one is allowed onto the field at all times.